Archive for the ‘BILLS CHARGES’ Category

MAKE FREE PHONE CALLS VIA THE METHOD SHOWN IN THIS DETAILED VIDEO

Tuesday, August 27th, 2013

 FREE PHONE CALLS SHOWN HOW TO DO IT IN THIS VIDEO

6RKUY

Henry Sapiecha

black diamonds on white line

TRY THIS $150,000 MOBILE PHONE BILL FOR SIZE

Thursday, December 13th, 2012

A staggering unbelievable $147,908 for a mobile phone bill. WOW..!!

And it’s not the only one that seems too staggering to believe, according to the Telecommunications Industry Ombudsman. He says some phone customers travel overseas, only to find a phone bill more expensive than their trip upon their return.

After the ombudsman got involved, the bill was reduced to reflect Australian charges only – $1147. But other consumers have also complained to the ombudsman’s office about bills of $38,000 and $18,000.

Have you received a shocking bill? Email us.

The six-figure bill near $150,000 belonged to a woman who went on a nine-week trip to Europe. She told ombudsman Simon Cohen that she had arranged a special plan while she was away, but it failed to come through in time.

The three bills were among $8 million worth of disputed global roaming charges between July 2011 and last September.

The figures are revealed in the ombudsman’s quarterly report, released on Thursday.

The number of complaints has decreased, Mr Cohen said.

Many are about mobile services and bills of more than $5000.

The number of new complaints decreased by almost 19 per cent, he said, between April and June this year, and fell another 11 per cent between July and September.

“Complaints about customer service, complaint handling and billing have reduced, which is good news for consumers and service providers alike,” Mr Cohen said in a statement.

“The challenge will be to keep up this positive trend over the summer months, when demand for new services and products is high.”

Mr Cohen’s office reported that the postcode with the most complaints was Docklands in Melbourne, with 4.9 for every 1000 people. Parramatta in Sydney followed, with 4.7 complaints per 1000 people.

BTBMYN

Sourced & published by Henry Sapiecha

AUSTRALIAN TELCO GIVES A MUM $91,000 PHONE BILL FOR SMS MESSAGES

Tuesday, June 7th, 2011

Queensland Australia mum gets a $91,000 phone bill from Telstra

A $91,372 phone bill has Highfields mother of two Kym Ford at breaking point.Kym Ford is tired of getting the run-around by Telstra over a ridiculously large, $91,372 bill.

Callum Bentley

A $91,372 phone bill has Highfields mother of two Kym Ford at breaking point.

The Telstra bill, comprising mainly unknown SMS charges, is a mystery to Ms Ford.

She contacted Telstra’s complaints department to have the charges cleared and was told the “simple computer glitch” would immediately be corrected.

But a month later she received another bill which this time had an outstanding balance of $91,412.98.

Ms Ford again contacted Telstra.

“I was told that the first bill would be credited straight away and the complaint was closed,” she said.

“But then they told me the second time that nothing had actually been done.”

Ms Ford said it just took some simple maths to shed light on just how ridiculous the charges were.

At 25 cents a text message, she would have had to have sent 365,488 messages a month or eight messages every minute.

The ludicrous phone bills were not the last of Ms Ford’s worries.

After returning from holidays in January, she found an iPhone waiting for her complete with a bill of $1100.

Ms Ford said she had never ordered or signed-up for the iPhone.

“I sent it back to them straight away as I had only just signed up for this phone that I have now,” she said.

“Now I’m receiving late charges for overdue amounts for this mystery iPhone.”

The overdue charges for the iPhone have added up to $340 which Ms Ford said was adding to the financial pressure she was already feeling.

“As a single mother of two with a house to pay off, I’m afraid the overdue fees will affect my credit rating,” she said.

“I don’t understand why it’s such a problem; all of the calls were recorded.”

A Telstra representative said the charges applied to Ms Ford were still being investigated and she would be contacted shortly.

“It appears that the charges may be a result of fraudulent activity,” the representative said.

“The customer may have replied to an email or phone call requesting her details.”

The representative said all of the charges relating to the iPhone would be waived.

Sourced & published by Henry Sapiecha