No jokes or paper crowns in

iPhone’s Christmas crackers

Marika Dobbin

December 28, 2010

India Thomas with her father's iPhone 4.India Thomas with her father’s broken iPhone 4. Photo: Michael Clayton-Jones

TWO new iPhones were accidentally broken in the Thomas household in just two days recently. Worth nearly $900 each, it was a financial blow the family of five did not need before Christmas.

But new research shows the Thomases are not alone, with the latest model iPhones much more prone to cracked screens and accidental damage than their predecessors.

Released in Australia in July, the iPhone 4’s glass front and back are 82 per cent more likely to crack than the single screen of the iPhone 3, according to research by SquareTrade Warranties.

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The company analysed its warranty claims for more than 20,000 iPhone 4s and found that owners also reported 68 per cent more accidental damage than for iPhone 3s.

About 15.5 per cent of iPhone 4 owners had an accident within months of buying their phone.

”The iPhone 4 appears to be significantly more likely to break than previous versions. The aluminosilicate glass seems to crack at least as often as the old glass, and there is now twice as much surface area to break,” the company said.

Apple gave away free rubber bumper sleeves not long after releasing the iPhone 4 because of reception problems when it was gripped in a certain way.

Repair shops also reported within days of the launch that the phone smashed too easily. Dropped iPhones are not covered by Apple under warranty.

Steve Thomas, a Melbourne builder, said his touchscreen shattered when his daughter India, 6, dropped it on the road while taking photos. His wife Eve found hers had somehow cracked in her handbag the next day.

”I dropped my old iPhone heaps of times and that never happened,” Mr Thomas said.

Apple has not followed other big handset manufacturers in extending warranties from one to two years in cases of 24-month phone contracts. It charges extra for an extended warranty.

Apple Australia could not be reached for comment.

Sourced & published by Henry Sapiecha

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